Terms

Handmade Disclaimer

Your product is 100% handmade from natural wood. Due to the natural variance in wood, your product may differ slightly in appearance from the product pictured. Wood is a natural product and varies in grain and character elements (eg. knots). Your product is not meant to be stored or displayed outdoors for long periods of time as the finish used will not protect it from long term exposure to the weather. Please note that wood products may change over time. All items are hand built and painted, there may be minor chips and imperfections in the paint and finish.

Shipping Time

Please allow 3-6 weeks for your items. Some orders may be completed sooner than this, depending on order volume and complexity of your order. 

Shipping Rates

We do our best to calculate shipping fairly based on your region. However, it is not a perfect science due to the inability to predict all the different variations of possible customer orders. All packages are shipped through USPS ground fully insured.

Incorrect Shipping Address

If your order is mailed to the wrong address – due to an incorrect address being entered upon check out, unfortunately you will need to re-order. No refund can be issued. We do our best to ensure that we have the correct address on record before shipping your product. You will be asked to confirm your shipping address once after your order is placed and you will be reminded of the shipping address we have on file the Monday prior to your item being shipped out that following Friday. If you need to make any changes to your shipping address once you get the shipment notification you will need to let us know BEFORE the Friday ship date. 

Items Damaged In Shipping

Your package will be fully insured. If your item ends up becoming damaged in shipping, send us pictures of your damaged item as well as pictures of the packaging. If your item is repairable – we will provide you with instructions on how to repair it. If it is not repairable a replacement item will be sent to you

Refunds & Returns

If you are not happy with your order, you may return it for a refund.  Only the cost of the items will be refunded. The shipping to and from the buyer are not refundable. You must request your return and refund within 2 days of receiving it. You will receive your refund once your returned items are received.